Privacy Policy

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Cyser is a Glasgow-based IT consultancy using Apple products. We create guidance content for small businesses and people at home who want to get more from their iPhone, iPad and Mac, shared mainly through Cy, our AI guide. This policy explains what personal information we collect, why, and what you can do about it, in plain English.

Cyser is operated by Cyser Ltd SC774842. We are the data controller for the personal information described here, and we are registered with the UK Information Commissioner's Office under number [ICO registration number].

This policy covers our website (cyser.org), our social media channels including Instagram (@cyser_ltd), our online webinars and podcasts, our downloadable guides and our local in-person events.

Cy is an AI character created by Cyser. He is not a real person. His image, voice and videos are produced using artificial intelligence tools, and the scripts and advice he delivers are written and checked by the Cyser team.

We use AI to create:

• Cy's videos, images and social media posts
• Cy's voice in videos, webinars and AI-generated podcasts
• Parts of our downloadable guides and other written content, which are reviewed by a person before publication

How this affects your information:

• Questions you send to Cy. If you submit a question for a webinar, podcast or Q&A, we may use it to shape a future episode. Cy may read out or answer your question on air. We will never use your full name or anything that identifies you without your permission.
• Live AI sessions. Where Cy hosts a session that responds to you, the words you type or say are processed by our AI service providers to generate his reply. Please don't share sensitive personal details, passwords or financial information in these sessions.
• No automated decisions about you. Cy gives general guidance. We do not use AI to make decisions that have a legal or similarly significant effect on you.
• Not used to train public AI models. We do not give your personal information to AI providers for them to train their general models. We choose providers whose business terms allow this.

Cy's content is general information, not personalised professional advice or technical support.

We only collect what we need to provide our services and run Cyser. Under UK data protection law (UK GDPR and the Data Protection Act 2018), we must have a lawful basis for each use.

What we collect

Why we use it

Lawful basis

Name, email, phone, business name (contact forms, enquiries)

To reply to your enquiry

Legitimate interests

Purchase and billing details for downloadable guides

To process your order and send your guide

Contract; legal obligation (tax records)

Webinar, podcast and event sign-ups

To send joining details, reminders and recordings

Contract or legitimate interests

Questions you submit to Cy

To create webinar, podcast and Q&A content

Legitimate interests; consent if we name you

Newsletter and marketing sign-ups

To send Cy's tips and Cyser news

Consent (unsubscribe any time)

Photos or video at local events

To promote our events, with notice given on the day

Legitimate interests; consent for close-up images

Website and social media usage data (pages viewed, rough location, device type)

To understand what's useful and improve our content

Consent for non-essential cookies; legitimate interests

We don't knowingly collect sensitive information such as health details. If you share it with us, we'll only use it to respond to you and delete it when no longer needed.

We use trusted providers to run Cyser, including AI content tools (for Cy's voice, video and images), website hosting, email, payment processing and social media platforms. They only process your information on our instructions and under contracts that protect it. A current list is available on request.

We never sell your personal information. We share it only with the service providers described above, with professional advisers such as our accountant, with a buyer or successor if Cyser is ever merged or sold (we'll tell you first), or where the law requires it. That includes valid requests from a court or public authority, and protecting our rights, our users or the public.

International transfers. Some of our providers, including AI and hosting services, store data outside the UK. When that happens, we make sure suitable protections are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

How long we keep it.

• Enquiries: up to 2 years after our last contact
• Purchase records: 6 years, for tax and legal reasons
• Questions submitted to Cy: up to 12 months, unless used in published content
• Marketing details: until you unsubscribe
• Event recordings: as long as they're published, unless you ask us to remove you

Security. We protect your information with access controls, encryption where available and secure Apple-managed devices. We follow the same security habits Cy recommends to our audience.

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct or delete it
• Object to or restrict how we use it
• Withdraw consent at any time, for example by unsubscribing
• Ask us to transfer your data to another organisation
• Ask us to remove your question or image from Cy's published content

We'll respond within one month. There's no charge in most cases.

Cookies. Our website uses essential session cookies to work properly, a cookie to remember your cookie choice, and functionality cookies to remember preferences such as language. Our emails may contain small tracking pixels that tell us whether an email was opened. We only use analytics or advertising cookies if you agree to them through our cookie banner, and you can change your choice at any time.

Children. Our services are for adults. We don't knowingly collect information from anyone under 16.

Links to other websites. Our website and Cy's content may link to sites we don't run, such as Apple's support pages. We're not responsible for their privacy practices, so please check their policies.

Changes to this policy. We'll update this page when our services or the AI tools we use change, and show the new date at the top. For significant changes, we'll also tell you by email or a clear notice on our website before they take effect.

Contact us. Email hello@cyser.org or write to Cyser Ltd, Office 1116, 3 Fitzroy Place, 1/1, Glasgow, G3 7RH. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we'd appreciate the chance to put things right first.